Our focus should centre on engaging Health Facility Managers and frontline personnel, as their commitment is essential for progress.
The challenge is motivating our healthcare workforce, with payment frequency in the RBF system being a key factor. Recognising and rewarding facilities based on real results, not predefined outputs, is equally crucial.
We’ll show you how the process begins from capturing patient level data to the end where the payments are made!
Health worker
Every day, Florence records patient information on SPT paper forms while performing the health services.
Health worker
At the end of each day he scans the forms using either a smartphone or a scanner device, transforming them into digital data, recognized and processed by the SPT system. This transition from paper to digital not only preserves the data but opens up a world of opportunities.
Health facility manager
At the end of the month, Florence’s manager, Sarah, guided by the app, fills in a requisition form for all the RBF indicators. Each number connecting to a specific patient who received care, which can be found in the App. Sarah then scans the requisition form making it available in the SPT system digitally.
Verifier
Once inside the SPT system, Sarah's requisition information makes its way to the District health team, where Esther works as a verifier. Esther makes sure that the reported numbers align with the actual cases by reaching out to a selected group of patients.
Verification manager
Once this verification process is complete, the District's verification manager, whom we'll refer to as Samantha, gives her official approval.
Program and finance manager
With Samantha’s approval, the requisition enters the final stages. Its data is transferred into an accounting system, triggering the creation of an official bill. With this, two new characters enter the story, the program manager Diana and the finance manager Daniel from the payer organisation. Both Diana and Daniel need to examine and approve the bill before it can go for payment. At this stage all requirements of an accounting system are met.
The payment is directly made to the health facility’s account, avoiding any heavy documentation process, with ease and fast.
All the accounting reports are created automatically making the accounting and auditing processes seamless.
The health workers are motivated to achieve better results, because now their efforts are seen and rewarded. And this improves the quality and quantity of health care services.
In this introduction video we’ll take a look at each step along the way in details and with real world scenarios.
